Shipping policy

At Pets Love Journey, we’re committed to delivering your order safely and as smoothly as possible.

Free Worldwide Shipping
We offer free worldwide shipping on all orders. No minimum purchase is required.

Order Processing
Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you’ll receive a shipping confirmation when tracking information is available.

Delivery Times
Delivery times vary depending on your country, destination, carrier, customs processing, and other factors outside our control. Please note that weekends and public holidays may affect delivery times.

Tracking Your Order
If tracking is available for your shipment, tracking details will be provided after your order has been dispatched. Tracking information may take a short time to update after shipment.

Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country. Any such charges imposed by local authorities are the responsibility of the customer.

Delayed or Missing Orders
Occasionally, delays may occur due to customs, weather, carrier issues, or high-volume shipping periods. If your order appears significantly delayed, please contact us and we’ll do our best to assist you.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order details and photos of the issue so we can review it.

Thank you for shopping with Pets Love Journey.